FAQ

Ordering, storage & documentation

We answer questions about ordering, storage, and paperwork. We do not provide usage, dosing, or administration guidance of any kind — that is a condition of sale, not a limitation of our service.

What exactly am I buying?

Reference-grade research compounds, supplied as lyophilized powder in sealed glass vials, described by identity only — sequence, molecular mass, purity, form, and storage. Each batch ships with an independent certificate of analysis.

Can I see the lab report before I buy?

Yes. Every certificate of analysis is public and readable before you add to cart, on the product page and on the Lab results page. Proof you have to ask for isn’t proof.

How should I store the material?

Storage conditions are stated on each product page and on the vial label (typically −20 °C, desiccated, for lyophilized peptides). This is storage information for the physical material, not usage guidance.

Do you provide protocols or usage instructions?

No. We never provide dosing, administration, reconstitution-as-usage, or any human or veterinary application guidance — on the site, by email, or through support. Requests for it will be declined.

How fast do you ship, and where?

Orders placed before the daily cutoff dispatch the same working day. We ship across the GCC — the United Arab Emirates, Saudi Arabia, Kuwait, Qatar, Bahrain and Oman — and shipping is free on every order, with no minimum and no threshold. We do not ship outside the GCC yet; if you are elsewhere, message us and we will tell you honestly whether we can serve you. See Shipping & returns for cold-chain and destination details.

Is packaging discreet?

Yes. Orders ship in plain, unmarked outer packaging with a neutral return address. Nothing on the exterior names the contents.

What if my order arrives damaged or wrong?

Report it within 72 hours with photos and your batch number and we will replace it or resolve it. See Terms of sale.