Contact
Talk to a person who knows the catalogue.
Not a chatbot and not a ticket queue. Questions about an order, a document, a specification or a batch report reach someone who can actually answer them.
What we can help with
- Order status, tracking, and delivery into the GCC
- Batch reports, certificates, and how to verify one with the issuing laboratory
- Product specifications — sequence, mass, net content, form, storage conditions
- Damaged, incorrect or missing items
- Wholesale and B2B enquiries — see wholesale and trade accounts
What we cannot help with
We do not provide usage, dosing, administration, protocol or handling guidance, and we will not do so privately by email either. These are reference compounds for laboratory research. Describing them by outcome would be a false claim, and a vendor willing to make it privately is a vendor willing to make it publicly.
If you need to know how a compound behaves in your work, that belongs with your own literature and your own protocol — not with the people selling it to you.
Support
We reply within 1 business day. Include your order number and, where relevant, the batch number printed on the vial — it lets us pull the exact lot record rather than guess.
Partner program
Referral and affiliate enquiries. Read the program terms first — the compliance rules are strict and they are the reason the program can exist at all.
Company
[Legal entity name]
[registered address]
Company registration and licence details are published here as soon as incorporation completes, and before the store opens for orders.